Terms and Conditions
Acknowledgement of Order
When you have completed your order you will be sent an email confirmation. It will state the products you have ordered, the total cost including VAT (where appropriate) and post and packing charges, together with the delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty.
Goods will be sent to the address given by you in your order.
We will process your order once payment has been made in full. The goods remain our property until you have paid for them.
14 Day Returns Policy
If you (the customer) change your mind or are dissatisfied with your product, then you are entitled to have a refund of the item/s purchased so long as you inform Cheesy Peas Publishing of your decision to cancel within 14 calendar days, from the day after the item/s have been delivered to you. Cheesy Peas Publishing will only refund you (upon our receipt of the product) the value of the goods. Initial postage costs incurred will not be refunded.
The goods must be returned to Cheesy Peas Publishing at the address detailed on the invoice and must be delivered in an ‘as new’ condition, with proof of purchase enclosed. Refunds will be credited within 14 calendar days, from the day after the goods have been received. Refunds will be made by the same method in which they were originally paid (except for cash payments); unless an alternative payment method is mutually agreed between yourself and Cheesy Peas Publishing.
Cheesy Peas Publishing will not be liable for any postage costs incurred by you in the returning of goods.
We reserve the right to refuse returned goods if we are not contacted within the above time period; if the product is not returned in an ‘as new’ condition, or if our instructions are not followed.
If the goods are not delivered to you because the address you supplied when the order was placed is incorrect, incomplete or unattended then you are liable for the postage costs we incur. i.e. if we send the items out to you for a second time then we reserve the right to charge you the postage costs again, or if you decide to cancel your order and the items have already been dispatched then we will not refund you the postage costs when refunding any monies owed.
We reserve the right to refuse any order.
If the item you order is not in stock for immediate dispatch, then we will inform you of this by email. If we have only part of your order in stock, we will liaise with you to determine the best course of action; i.e. to dispatch the items we do have in stock and will place the other orders into production; or to wait until all of the order is in stock before dispatching. You will not be charged any extra for shipping the items separately.
You are responsible for any custom fees and import duties applied by your country. We are not responsible for, cannot control nor can we give advice on fees that may be charged by the your country when their order is delivered to them.